The apparel online shop Zozotown run by START TODAY CO., LTD. has started a tab payment since November 2016. It becomes controversial topic in Japan.
Customers can buy their items like clothes without payment shortly up to 500 dollars maximumly, and then the customers will get the payment slip after receiving the items. The customers have to pay the differed payment within 2 month from the day they ordered.
Minors are required to get parental consent when they use Zozotown‘s tab payment and it’s written in their policy. But problem is that there is no check button for the agreement. So almost the all minors easily click order button without reading the policy and parental consent.
The company says they will consign the collection of the payment if customers fall to pay the tab payment. And there is possibility to take legal measure against nonpayment.
On April 14th 2017, START TODAY CO., LTD announced the countermeasures about a series of problems. According to their statement, they will put check button for parental consent. But even if they put the check button, minors can order items without parent’s permission.